Frequently Asked Questions

Everything you need to know about your Jerkmate shopping experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.

Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

We are committed to ethical fashion. Most of our collections use organic cotton and recycled fabrics to minimize our environmental footprint.